Ticket365

Retain historical data of your service tickets within your own CRM

OVERVIEW

  • Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes.
  • Ticket365 is a Dynamics 365 app that can be used by end-users to raise support tickets from within the Dynamics CRM application itself.
  • Delight your customer and win them with your response time

  1. Streamline your support tickets
  2. Automate the workflow
  3. Track to closure

BENEFITS

  • Ticket365 enables end-users to create support tickets and track them within Dynamics 365 application, without having to switch to other ticketing systems.
  • The ease and flexibility of this app ensures collaboration and seamless communication between departments paving way for more productivity and quicker turn-around times.

FEATURES

  • Create new tickets with ease
  • Attach screenshots or documents
  • Define ticket impact for immediate assistance
  • Categorize tickets for easy tracking
  • Quick search
  • Prompt email notifications
  • Configure email settings
  • Export to excel for reporting

TICKET MANAGEMENT

  • This App is aimed at raising tickets for IT Support team from within Dynamics CRM. The initial phase of the App is designed to send emails to the respective IT Support team when a ticket is raised
  • All the tickets can be managed from within CRM for the ease of customers/li>
  • This is a one-way model only, where notifications are sent to the respective IT Support’s ticketing system – to create a ticket accordingly

PLUGINS / CUSTOM WORKFLOW

  1. Auto Number Plugin: Plugin to generate Issue# (Use default Dynamics CRM logic to generate this with no prefix or suffix but just an incremental number)
  2. Ticket Notification Plugin: For the initial phase, this is to send email notification

If you’d like to find out more about Ticket365, get in touch with us today.

OTHER PRODUCTS

Ticket365

Our Ticket365 is a customized add-on that works with Dynamics 365.

It enables users to control and manage their support ticket requests within CRM rather than depend on other ticketing systems. All the logged tickets information will be stored with CRM, such that a knowledge base is created for analytics and dashboard reports.

Ticket365 is available on trial at Microsoft AppSource.

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OTHER PRODUCTS

Ticket365

Our Ticket365 is a customized add-on that works with Dynamics 365. It enables users to control and manage their support ticket requests within CRM rather than depend on other ticketing systems. All the logged tickets information will be stored with CRM, such that a knowledge base is created for analytics and dashboard reports.

RecruitTalent365

Our RecruitTalent365 is a customized add-on that works with Dynamics 365. It is a simplified version of managing the entire recruitment process, right from posting jobs to receiving applications to qualifying the applicants and completing the interviewing process. RecruitTalent365 is available on trial at Microsoft AppSource.

PineStem

Osmosys has developed a comprehensive solution that combines all the features need for managing projects.
PineStem is well equipped with all the necessary tools, including AI to manage projects, tasks, sprints and bugs. A personalized dashboard provides a 360-degree view to the Project Managers for accurate reporting. It also works as an analytical tool to suggest resources with the right skills for the project tasks.

IncidentReporter365

A simple and easy platform for organizations to set up their divisions and departments such that incidents reported are routed to the concerned authorities in real-time.
The mobile app allows users to report incidents with just a few clicks. They select the organisation to report, click a picture or attach a video/audio file and submit the incident.

VetsOnCloud

VetsOnCloud is a hassle-free mobile app that connects pet owners to veterinarians for reporting pet issues and seeking initial advice before booking an appointment to visit the clinics. The app provides facility to add a picture, video and audio such that the Vets can understand the pet issues clearly before deciding on next steps